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Newhall School District

Empowering Every Child Every Day

Tech Support Master Library

 

 

The Follett logo features a blue and orange abstract shape above the company name.Newhall School District Master Library

Instructions on submitting a technology support ticket

To submit an IT ticket, you first open a Google Chrome browser and check to see if you’re signed into your Google account. You will see your initial(s) on the top right in a circle.
Next select the waffle at the top right of the page. It will look like this.

 Gmail and Images icons are displayed on a dark background.

After the waffle opens, you will scroll to the bottom and find Technology Request-Master Library. Selecting Master Library will take you to their website. From there, it will sign you in and you are ready to submit requests to IT.

A mobile screen displays various Google app icons on a dark background.

After signing in for the first time with the Google waffle shortcut your account will be activated. Now you can access tickets from the Google waffle shortcut or navigate to Master Library IT Ticket System Login. Alternatively, you can access the link on the school district’s website. At the landing page, you will choose log in with Google (you will need to be signed in to your work Google account prior).

 

After you are signed in you should see the requests dashboard similar to this. Select the blue button “New Request” to begin.

A web interface for 'Requests' with a search bar and navigation menu.

Next step would be to select the problem type by clicking the appropriate image. If you're submitting a ticket on someone’s behalf, you can select them only if they have previously entered a ticket. 

A help desk request form with options for different IT issues.

Following that you’ll be asked to provide a location of the request. By selecting the building (school) and space (room).

A web form asks for the location of a request, with fields for building and space.

 

The final review should look like this below. Required information is marked with a * you must provide a description of the issue. After you fill out the required fields you can “Submit Request” at the bottom of the page. 

A digital form titled 'Request' with various input fields.