Newhall School District

To submit an IT ticket, you first open a Google Chrome browser and check to see if you’re signed into your Google account. You will see your initial(s) on the top right in a circle.
Next select the waffle at the top right of the page. It will look like this.

After the waffle opens, you will scroll to the bottom and find Technology Request-Master Library. Selecting Master Library will take you to their website. From there, it will sign you in and you are ready to submit requests to IT.

After signing in for the first time with the Google waffle shortcut your account will be activated. Now you can access tickets from the Google waffle shortcut or navigate to Master Library IT Ticket System Login. Alternatively, you can access the link on the school district’s website. At the landing page, you will choose log in with Google (you will need to be signed in to your work Google account prior).

After you are signed in you should see the requests dashboard similar to this. Select the blue button “New Request” to begin.

Next step would be to select the problem type by clicking the appropriate image. If you're submitting a ticket on someone’s behalf, you can select them only if they have previously entered a ticket. 

Following that you’ll be asked to provide a location of the request. By selecting the building (school) and space (room).

The final review should look like this below. Required information is marked with a * you must provide a description of the issue. After you fill out the required fields you can “Submit Request” at the bottom of the page.